Victoria Van Biljon
Walvis Bay, Erongo,Namibia
Summary
Passionate and professional educator with strong background in developing and implementing engaging curriculum. Adept at fostering collaborative learning environment that encourages student growth and achievement. Skilled in classroom management, lesson planning, and adapting to diverse educational needs. Known for reliability and flexibility, ensuring smooth and effective teaching operations.
Overview
26
26
years of professional experience
Work History
Call Center Team Leader
Global Office Namibia
01.2024 - Current
- Assisted team members with customer inquiries and issue resolution.
- Managed call queues to ensure efficient service delivery.
- Documented customer interactions accurately for future reference.
- Provided training on call handling procedures for new hires.
- Supported quality assurance efforts by monitoring calls for compliance.
- Collaborated with management to identify areas for process improvement.
- Resolved escalated customer complaints effectively and professionally.
- Developed resource materials to enhance team knowledge and performance.
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
- Implemented new technology solutions that streamlined processes and improved overall efficiency within the call center environment.
- Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
- Improved customer retention rates by addressing escalated issues promptly and professionally, ensuring positive resolution for both parties involved.
- Promoted a culture of continuous learning within the team by sharing resources on industry updates and best practices.
- Utilized data-driven insights to make informed decisions regarding staffing levels, shift schedules, and performance management strategies.
- Recommended products to customers, thoroughly explaining details.
- Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
Teacher
Rosewood Academy
01.2022 - 12.2023
- Subjects: German IGCSE, A level, AS level, Social Studies Gr. 5-7, Natural Science Gr. 6-7
- Developed and implemented engaging lesson plans to enhance student learning experiences.
- Fostered a positive classroom environment to encourage student participation and collaboration.
- Integrated technology into lessons to support diverse learning styles and improve engagement.
- Evaluated student progress through assessments and provided constructive feedback for improvement.
- Managed classroom behavior effectively, establishing clear expectations and promoting respect among students.
- Communicated regularly with parents regarding student performance and classroom activities to strengthen home-school connections.
Teacher
Pro-Ed Akademie
01.2014 - 12.2019
- Subjects: English First Language Gr. 5-7, Mathematics Gr. 5-7, Social Studies Gr. 5-7, Natural Science Gr. 5-7, English Second Language Gr. 4-7
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Teacher
Walvis Bay Private School
01.2007 - 08.2013
- Subjects: Class teaching Gr. 2, Gr. 3 (All Subjects)
- Subjects: English First Language Gr. 5-7, Gr. 8-11
- Subjects: Transport and Communication Gr. 4, Environmental Studies Gr. 4, English First Language Gr. 4
- Developed and implemented engaging lesson plans to enhance student learning experiences.
- Helped students explore concepts with engaging, learning-focused activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Fostered student curiosity and interest through creative hands-on activities.
Teacher
Children's Handicapped Association (C.H.A.I.N)
01.2005 - 12.2006
- Developed individualized education plans to meet diverse student needs.
- Implemented evidence-based strategies to enhance student learning outcomes.
- Monitored student performance and adjusted instructional methods accordingly.
- Trained staff on special education best practices and compliance regulations.
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
- Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
Teacher
Headstart Montessori
04.2000 - 12.2004
- Lower Elementary and Upper Elementary
- Participated in professional development workshops to refine teaching strategies and enhance instructional effectiveness.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Developed and implemented engaging lesson plans to enhance student learning experiences.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
Education
Diploma NQA Level 6 -
Montessori Training College
Walvis Bay, Erongo, NamibiaHigh School Diploma -
Cambridge International Qualification Advanced Subsidiary
Walvis Bay, Erongo, NamibiaECD & Special Needs Education -
University of South-Africa
Johannesburg, South AfricaDevelopmental Child Psychology -
INTEC
South-AfricaSkills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Motivating students
- Behavior management
- Parent-teacher communication
- Positive role model and mentor
- Differentiated instruction
- Collaborative learning
- Curriculum implementation
- Student assessment
- Innovative lesson planning
- Curriculum development
- FLUENT IN (English, Afrikaans, German)
- Student needs assessment
- Performance assessments
- Cooperative learning experience
- Testing and grading
- Special needs students
- Literacy development
- SMART board aptitude
- Fundraising
- Verbal and written communication
- Empathy and patience
- Team building
- Task prioritization
- Digital literacy
- Excellent classroom management
Additional Information
Workshops attended:
* Dyslexia & Dyspraxia
* ADD/ADHD
* Autism studies and behaviour
*Neurological disorders
Timeline
Call Center Team Leader
Global Office Namibia
01.2024 - Current
Teacher
Rosewood Academy
01.2022 - 12.2023
Teacher
Pro-Ed Akademie
01.2014 - 12.2019
Teacher
Walvis Bay Private School
01.2007 - 08.2013
Teacher
Children's Handicapped Association (C.H.A.I.N)
01.2005 - 12.2006
Teacher
Headstart Montessori
04.2000 - 12.2004
Diploma NQA Level 6 -
Montessori Training College
High School Diploma -
Cambridge International Qualification Advanced Subsidiary
ECD & Special Needs Education -
University of South-Africa
Developmental Child Psychology -
INTEC