Syuzi Khachatryan
IT Project Manager | Certified Scrum Master
Yerevan
Summary
Certified Scrum Master and IT Project Manager with hands-on experience in Agile product and project delivery. Skilled at leading cross-functional teams, managing product roadmaps, and improving delivery efficiency using Jira, Confluence, and Agile practices. Proven track record of reducing time-to-market by 30% and boosting team efficiency by 25%. Adept at stakeholder management, process optimization, and driving business-aligned product outcomes across Fintech, SaaS, and technology industries.
Overview
4
4
years of professional experience
2
2
Certifications
3
3
Languages
Work History
IT Project Manager
PandaTech
03.2025 - Current
- Delivered three fintech products across mobile and web platforms.
- Translated complex financial requirements into actionable tasks with clear timelines, improving delivery predictability.
- Reduced delivery bottlenecks by optimizing sprint planning and backlog grooming.
- Drove cross-functional collaboration across design, QA, and development teams.
- Maintained alignment with business goals through continuous stakeholder engagement.
- Developed project plans identifying key issues, approaches and performance metrics.
- Developed project management roadmap to define project objectives, timelines and milestones.
Project / Product Manager
VistaLOS
10.2024 - Current
- Conducted competitor analysis and market research to guide product development.
- Designed and maintained a strategic product roadmap, improving alignment between business and technology.
- Implemented Agile practices that increased team efficiency by 25%.
- Reduced task management time by 30% through workflow automation in Jira.
- Partnered with UI/UX designers to improve customer experience and usability.
- Strengthened team collaboration by bridging communication between business and technical stakeholders.
- Coordinated project planning and execution with team members and team leads.
Account Manager
Soft Consulting Company
06.2024 - 12.2024
- Collaborated with the sales team to identify potential upsell opportunities and expand the client base. Onboarded new clients and maintained long-term service relationships.
- Delivered effective customer support via live chat, improving satisfaction scores by 15%.
- Tracked KPIs and created performance dashboards in Excel.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Improved overall team productivity by implementing best practices in organization and time management.
Sales Manager
RavenRock
08.2021 - 05.2022
- Developed client acquisition strategies, improving lead conversion rates by 20%.
- Managed and optimized sales scripts for call center teams.
- Created and tracked sales reports, improving forecasting accuracy.
Education
BBA - Managment
RAU
Yerevan 04.2001 -
Skills
Project & Product Management: Agile (Scrum, Kanban, XP), Sprint Planning, Product Roadmaps, Backlog Grooming, SDLC
Tools & Platforms: Jira, Confluence, Trello, Asana, MS Project, CRM systems, GIT
Business & Analytics: Market Research, Competitor Analysis, KPI Tracking, Reporting, Customer Success
Soft Skills: Stakeholder Management, Team Leadership, Problem Solving, Negotiation, Effective Communication, Time Management
Certification
Certified Scrum Master (CSM), Scrum Alliance
Timeline
IT Project Manager
PandaTech
03.2025 - Current
Certified Scrum Master (CSM), Scrum Alliance
12-2024
Project / Product Manager
VistaLOS
10.2024 - Current
Account Manager
Soft Consulting Company
06.2024 - 12.2024
Agile Project Management – Armenian Code Academy
05-2024
Sales Manager
RavenRock
08.2021 - 05.2022
BBA - Managment
RAU
04.2001 -
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