Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Syuzi Khachatryan

IT Project Manager | Certified Scrum Master
Yerevan

Summary

Certified Scrum Master and IT Project Manager with hands-on experience in Agile product and project delivery. Skilled at leading cross-functional teams, managing product roadmaps, and improving delivery efficiency using Jira, Confluence, and Agile practices. Proven track record of reducing time-to-market by 30% and boosting team efficiency by 25%. Adept at stakeholder management, process optimization, and driving business-aligned product outcomes across Fintech, SaaS, and technology industries.

Overview

4
4
years of professional experience
2
2
Certifications
3
3
Languages

Work History

IT Project Manager

PandaTech
03.2025 - Current
  • Delivered three fintech products across mobile and web platforms.
  • Translated complex financial requirements into actionable tasks with clear timelines, improving delivery predictability.
  • Reduced delivery bottlenecks by optimizing sprint planning and backlog grooming.
  • Drove cross-functional collaboration across design, QA, and development teams.
  • Maintained alignment with business goals through continuous stakeholder engagement.
  • Developed project plans identifying key issues, approaches and performance metrics.
  • Developed project management roadmap to define project objectives, timelines and milestones.


Project / Product Manager

VistaLOS
10.2024 - Current
  • Conducted competitor analysis and market research to guide product development.
  • Designed and maintained a strategic product roadmap, improving alignment between business and technology.
  • Implemented Agile practices that increased team efficiency by 25%.
  • Reduced task management time by 30% through workflow automation in Jira.
  • Partnered with UI/UX designers to improve customer experience and usability.
  • Strengthened team collaboration by bridging communication between business and technical stakeholders.
  • Coordinated project planning and execution with team members and team leads.

Account Manager

Soft Consulting Company
06.2024 - 12.2024
  • Collaborated with the sales team to identify potential upsell opportunities and expand the client base. Onboarded new clients and maintained long-term service relationships.
  • Delivered effective customer support via live chat, improving satisfaction scores by 15%.
  • Tracked KPIs and created performance dashboards in Excel.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Improved overall team productivity by implementing best practices in organization and time management.

Sales Manager

RavenRock
08.2021 - 05.2022
  • Developed client acquisition strategies, improving lead conversion rates by 20%.
  • Managed and optimized sales scripts for call center teams.
  • Created and tracked sales reports, improving forecasting accuracy.

Education

BBA - Managment

RAU
Yerevan
04.2001 -

Skills

    Project & Product Management: Agile (Scrum, Kanban, XP), Sprint Planning, Product Roadmaps, Backlog Grooming, SDLC
    Tools & Platforms: Jira, Confluence, Trello, Asana, MS Project, CRM systems, GIT
    Business & Analytics: Market Research, Competitor Analysis, KPI Tracking, Reporting, Customer Success
    Soft Skills: Stakeholder Management, Team Leadership, Problem Solving, Negotiation, Effective Communication, Time Management

Certification

Certified Scrum Master (CSM), Scrum Alliance

Timeline

IT Project Manager

PandaTech
03.2025 - Current

Certified Scrum Master (CSM), Scrum Alliance

12-2024

Project / Product Manager

VistaLOS
10.2024 - Current

Account Manager

Soft Consulting Company
06.2024 - 12.2024

Agile Project Management – Armenian Code Academy

05-2024

Sales Manager

RavenRock
08.2021 - 05.2022

BBA - Managment

RAU
04.2001 -

Similar Profiles

CREATE PROFILE
Syuzi KhachatryanIT Project Manager | Certified Scrum Master