Shushanik Tadevosyan
Project Manager
Yerevan
Summary
Experienced IT Project Manager with a proven track record of enhancing customer satisfaction and product quality. Expertise in Agile Project Management and client relations, adept at leading cross-functional teams to exceed project milestones. Demonstrated strength in rigorous risk management and effective communication, ensuring successful project delivery.
Overview
4
4
years of professional experience
Work History
IT Project Manager
NerdHeadz
01.2024 - 07.2024
- Developed project management roadmap to define project objectives, timelines and milestones.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Conducted regular status meetings, providing updates to senior management and clients.
- Identified and resolved project issues and risks promptly, ensuring minimal impact on project timelines.
- Optimized internal processes through regular review meetings with team members aimed at identifying areas for improvement.
Manager
Ararat IT School (Yerevan Branch)
03.2023 - 01.2024
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Enhanced customer satisfaction by maintaining open lines of communication, and ensuring high-quality service delivery.
- Revamped and updated the school curriculum to align with current industry standards.
- Fostered a supportive and engaging learning environment, significantly enhancing student satisfaction and performance.
IT Project Manager
Fantasy Space
10.2020 - 05.2023
- Assisted in project planning by defining objectives and creating detailed project schedules, ensuring clear project roadmaps.
- Monitored project progress rigorously, ensuring timely task completion and alignment with project deadlines.
- Facilitated effective communication between team members and clients, promoting transparency and collaboration.
- Developed project documentation as required, maintaining clarity and accuracy in project records.
- Led cross-functional teams to optimize resource allocation and achieve successful project outcomes.
- Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
Education
Bachelor of English And Communications -
American University of Armenia
Yerevan, Armenia 04.2001 -
Skills
Agile Project Management
Risk Management
Client Relations
Software Development Lifecycle
Negotiation
Time management
Attention to detail
PM tools: Jira, Asana, Miro, etc
Languages
Armenian
Native language
English
Proficient
C2
Russian
Advanced
C1
Timeline
IT Project Manager
NerdHeadz
01.2024 - 07.2024
Manager
Ararat IT School (Yerevan Branch)
03.2023 - 01.2024
IT Project Manager
Fantasy Space
10.2020 - 05.2023
Bachelor of English And Communications -
American University of Armenia
04.2001 -
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