Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Shushanik Manukyan

Shushanik Manukyan

Yerevan

Summary

Customer support and payments specialist with proven expertise in managing high-volume client interactions and financial transactions. Skilled at resolving complex issues, ensuring compliance, and maintaining client satisfaction. Currently pursuing a Management degree and eager to deliver measurable results in a dynamic organization.

Overview

4
4
years of professional experience

Work History

Founder

Chocolate SM
Yerevan
01.2022 - Current
  • Launched a local chocolate venture, creating and selling custom confections to a growing client base.
  • Engaged directly with clients to fulfill orders and build a customer base.
  • Demonstrated entrepreneurial drive through self-directed project management.

Customer Support Specialist

Globbing LLC
Yerevan
11.2024 - 08.2025
  • Assisted an average of 50+ clients daily via phone, email, chat, and in person, resolving issues promptly.
  • Identified customer needs, clarified information, and provided appropriate solutions or alternatives.
  • Collaborated with operations and logistics teams to improve workflow efficiency, enhancing client retention.

Payments Specialist

EasyPay LLC
Yerevan
05.2023 - 11.2023
  • Managed client payments and financial transactions accurately.
  • Identified and resolved discrepancies, ensuring compliance and error-free processing.
  • Maintained clear and up-to-date transaction records.
  • Worked simultaneously with the Passport and Visa Department of the Republic of Armenia, supporting official payment and verification processes.

Education

BBA - Business Management

European University of Armenia
Distance Learning
09-2023

Skills

CRM & Ticketing Systems:

  • Bitrix24, Zoho CRM
  • Workflow management

Productivity & Office Tools:

  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Google Workspace (Docs, Sheets, Drive)

Payment Systems & Operations:

  • Transaction processing, discrepancy resolution

Client Support Platforms:

  • Multichannel communication (phone, email, chat systems)

Identity & Document Processing:

  • Passport verification processes, personal documentation handling

Languages

Armenian
First Language
English
Intermediate (B1)
B1
Russian
Advanced (C1)
C1

Timeline

Customer Support Specialist

Globbing LLC
11.2024 - 08.2025

Payments Specialist

EasyPay LLC
05.2023 - 11.2023

Founder

Chocolate SM
01.2022 - Current

BBA - Business Management

European University of Armenia

Similar Profiles

  • Jillian Amacan

    Jillian AmacanJillian Amacan

    STORE PLANNING SPECIALIST at The SM Store (SM Mart, Inc.)STORE PLANNING SPECIALIST at The SM Store (SM Mart, Inc.)

  • Nick Colombo

    Nick ColomboNick Colombo

    Quality Control Technician at Chocolate Chocolate ChocolateQuality Control Technician at Chocolate Chocolate Chocolate

  • Aisa Limjoco

    Aisa LimjocoAisa Limjoco

    Cashier at SM Lifestyle Entertainment Inc. (SM Cinema)Cashier at SM Lifestyle Entertainment Inc. (SM Cinema)

  • Aida Kalashyan

    Aida KalashyanAida Kalashyan

    Head of Training and Methodology Department at Yerevan Territorial Pedagogical-Psychological Support Center No. 4Head of Training and Methodology Department at Yerevan Territorial Pedagogical-Psychological Support Center No. 4

  • Ruben Mkrtchyan

    Ruben MkrtchyanRuben Mkrtchyan

    Real Estate Agent at Express RealityReal Estate Agent at Express Reality

CREATE PROFILE
Shushanik Manukyan