Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Satenik Badalyan

Satenik Badalyan

Yerevan

Summary

  • Trained in customer service improvement, sales enhancement, conflict management, and social media marketing.
  • Proficient in Microsoft Office, AS-Trade, PowerPoint, and Canva, alongside project management tools like Asana and Trello.
  • I have collaborated with over 1,000 partners, enhancing outreach effectiveness.
  • Organized 200+ events, driving brand visibility and community engagement while leading a team of 10+ professionals to deliver high-quality projects on time.

Overview

7
7
years of professional experience

Work History

Marketing Specialist

Hermitage
Yerevan
01.2025 - Current
  • Assisted in planning and organizing promotional events to enhance brand awareness.
  • Developed engaging marketing materials to attract event attendees and sponsors.
  • Organized promotional events to showcase products and connect with potential customers.
  • Conducted market research to identify trends and customer needs.
  • Operated printing presses to produce high-quality printed materials.

Marketing Specialist

DAROINK
Yerevan
03.2024 - Current
  • Developed engaging content for social media platforms to enhance brand visibility.
  • Collaborated with team members to create promotional materials and presentations.
  • Conducted market research to identify customer preferences and trends.
  • Supported event planning activities for product demonstrations and trade shows.
  • Analyzed competitor strategies to inform marketing decisions and tactics.

Contact Center Officer

Telcell
Yerevan
09.2020 - 05.2024
  • Provided customer support through phone and chat interactions.
  • Assisted customers with account inquiries and issue resolution.
  • Collaborated with other departments to ensure prompt resolution of customer issues.

Payment Operations Specialist

Telcell
Yerevan
11.2023 - 01.2024
  • Processed payment transactions efficiently and accurately for diverse client accounts.
  • Monitored transaction statuses and resolved payment discrepancies promptly.
  • Provided training and support to new team members on payment operations tasks.
  • Prepared monthly reports on payment processing activities for management review.
  • Formation and expansion of the partnership base, establishing strong personal contacts with partners, and representatives of vendors.
  • Develop and execute strategies to drive business in new and existing markets.

Sales Coordinator

Telcell
Yerevan
05.2022 - 11.2023
  • Coordinated sales team activities and scheduled client meetings.
  • Managed customer inquiries and provided product information.
  • Collaborated with marketing to implement campaigns for new products.
  • Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
  • Supported sales team by delivering current territory sales data and costing information.
  • Coordinated and finalized sales proposals to complete purchases.

Import and Export Coordinator

JS Innovation
Yerevan
06.2018 - 05.2022
  • Coordinated import and export documentation for timely customs clearance.
  • Managed logistics operations to optimize supply chain efficiency.
  • Communicated with suppliers to confirm product availability and delivery dates.
  • Monitored inventory levels to support import and export activities.

Education

High School Diploma -

European University of Armenia
Management

Skills

  • Event planning
  • Market research
  • Vendor management
  • Team collaboration
  • Community building
  • Influencer partnerships
  • Organizational skills
  • MS office
  • Problem-solving
  • Sales reporting
  • Customer segmentation
  • Client retention strategies
  • Customer relations

Languages

Armenian
First Language
Russian
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2

Timeline

Marketing Specialist

Hermitage
01.2025 - Current

Marketing Specialist

DAROINK
03.2024 - Current

Payment Operations Specialist

Telcell
11.2023 - 01.2024

Sales Coordinator

Telcell
05.2022 - 11.2023

Contact Center Officer

Telcell
09.2020 - 05.2024

Import and Export Coordinator

JS Innovation
06.2018 - 05.2022

High School Diploma -

European University of Armenia

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Satenik Badalyan