Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Salome Johannes

Salome Johannes

Swakopmund, Erongo

Summary

Coordinated Lodge Manager with more than 10 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.

Overview

19
19
years of professional experience

Work History

Lodge Manager

Ondili Lodges and Activities Pty Ltd
06.2024 - 08.2025
  • Assisted in daily lodge operations, ensuring guest satisfaction and comfort.
  • Learned and utilized reservation systems to manage bookings efficiently.
  • Supported housekeeping team in maintaining cleanliness and organization of facilities.
  • Adapted to various tasks including front desk duties and guest inquiries.
  • Collaborated with staff to streamline check-in and check-out processes.
  • Monitored inventory levels of supplies, reporting shortages to management.
  • Engaged with guests to gather feedback, enhancing service quality initiatives.
  • Participated in training sessions, developing knowledge of lodge policies and procedures.
  • Oversaw property maintenance activities to ensure timely repairs, preventative upkeep measures, and visually appealing surroundings for guests.
  • Managed budgets, inventory control, and purchasing to optimize financial performance while maintaining quality standards.
  • Improved guest satisfaction by implementing personalized services and addressing customer feedback.
  • Optimized staffing levels according to seasonal fluctuations, ensuring efficient resource allocation throughout the year.
  • Enhanced staff performance through ongoing training, clear communication, and regular evaluations.
  • Cultivated a positive workplace atmosphere that boosted employee morale and resulted in higher retention rates among staff.
  • Fostered open communication between departments for seamless collaboration in delivering outstanding guest experiences across all touchpoints of their stay at the lodge.
  • Managed lodge operations for optimal efficiency, streamlining processes, and reducing costs.
  • Implemented cost-saving initiatives in various departments without compromising service quality or guest experience.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Oversaw day-to-day operations of 12-room hotel with staff of 30 employees.
  • Collaborated with sales teams to identify new business opportunities in line with current market conditions.

Assistant Manager

Ondili Lodges and Activities
03.2023 - 06.2024
  • Assisted in daily operations, ensuring team adherence to company policies and procedures.
  • Coordinated scheduling for staff, optimizing resource allocation to meet operational demands.
  • Supported inventory management by tracking stock levels and assisting with replenishment orders.
  • Facilitated training sessions for new employees, enhancing team productivity and service quality.
  • Collaborated with management on process improvements that increased efficiency across departments.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Reservation Agent

Habitas Namibia
04.2022 - 02.2023
  • Managed booking systems to ensure efficient reservation processes.
  • Assisted customers with inquiries, providing exceptional service and support.
  • Coordinated travel arrangements and accommodations for diverse clientele.
  • Resolved conflicts and complaints swiftly to enhance customer satisfaction.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Ensured data accuracy across reservation systems through regular audits and routine database maintenance tasks.
  • Handled reservations and answered questions from interested patrons for busy 12-room hotel.
  • Streamlined communication between departments, ensuring that all special requests were handled efficiently.
  • Updated reservation records with high accuracy, maintaining integrity of booking information.

Front Desk Agent

Habitas, Namibia
04.2021 - 03.2022
  • Managed guest check-ins and check-outs efficiently, ensuring smooth arrival experience.
  • Coordinated reservations and room assignments using hotel management software to optimize occupancy.
  • Addressed guest inquiries and concerns promptly, enhancing overall satisfaction and loyalty.
  • Collaborated with housekeeping to ensure timely room readiness for incoming guests.
  • Implemented process improvements that streamlined front desk operations, reducing wait times for guests.
  • Conducted daily audits of cash transactions, ensuring accuracy and compliance with financial protocols.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Maintained clean and organized front desk areas to uphold polished company image.

Front Desk Manager

Habitas Namibia
Windhoek, Khomas
10.2019 - 09.2020
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Supervised team of front desk staff, fostering a collaborative and efficient work environment.
  • Enhanced guest satisfaction through prompt resolution of inquiries and concerns.
  • Developed training programs for new hires, improving onboarding efficiency and staff performance.
  • Implemented scheduling systems to optimize staffing levels during peak hours.
  • Monitored inventory of office supplies, ensuring availability while minimizing costs.
  • Coordinated with various departments to streamline communication and enhance service delivery.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for department
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
  • Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
  • Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
  • Promoted upselling opportunities to maximize revenue through available add-ons and packages.
  • Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
  • Implemented policies and procedures to maintain compliance with brand standards and local regulations.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Created and managed accurate occupancy forecasts and budgets.

Reservationist & Receptionist

Kuperquelle Resort
10.2013 - 06.2019
  • Managed reservations using property management systems to optimize booking efficiency.
  • Trained new staff on reservation protocols and customer service best practices.
  • Developed and maintained relationships with clients to enhance guest satisfaction and retention.
  • Implemented process improvements that streamlined reservation workflows and reduced errors.
  • Collaborated with sales team to promote special packages, driving increased bookings.
  • Analyzed booking trends to forecast demand and adjust staffing accordingly.
  • Utilized reservation software proficiently, ensuring quick response times during high call volumes.
  • Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
  • Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
  • Consistently met or exceeded performance metrics for call handling, reservation accuracy and upselling.
  • Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
  • Developed strong relationships with clients, leading to repeat bookings and referrals.
  • Assisted front desk operations as needed by checking in guests or providing support during busy times or staff shortages.
  • Maintained up-to-date knowledge of hotel policies, rates, and promotions to provide accurate information to guests.
  • Managed group bookings by coordinating with event planners and sales teams to ensure all requirements were met.
  • Contributed to the achievement of financial targets through upselling of hotel services and amenities during the reservation process.
  • Reduced no-shows by implementing a proactive confirmation system for upcoming reservations.
  • Resolved various issues and discrepancies for customers.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Maintained awareness of types of rooms available in different resort locations.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

Hotel Front Office Supervisor

Kempinski Mokuti Lodge T/a Olthaver and List
07.2009 - 04.2013
  • Supervised front office operations, ensuring efficient workflow and high customer satisfaction.
  • Trained and mentored staff on best practices and company policies to enhance service delivery.
  • Implemented new scheduling system, optimizing staff allocation and reducing wait times for guests.
  • Coordinated daily activities, managing front desk functions to support seamless guest experiences.
  • Developed training materials for new hires, promoting consistency in service standards across teams.
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Collaborated with management to streamline operational processes, enhancing overall team performance.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Promoted positive work environment by fostering teamwork among front office staff members.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
  • Consistently exceeded revenue goals by upselling hotel amenities, services, and room upgrades.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

Receptionist

Onguma Safari Camps
Windhoek, Khomas
02.2007 - 03.2009
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Coordinated communication between departments, facilitating timely information flow and collaboration.
  • Maintained organized filing systems, enhancing document retrieval efficiency and accuracy.
  • Implemented office supply inventory management, reducing waste and ensuring availability of essential materials.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Education

Advance Diploma - Travel And Tourism

Triumphant College
Tsumeb, Oshikoto, Namibia
01-2026

Skills

  • Menu development
  • Maintenance coordination
  • Guest relations management
  • Reservation management
  • Housekeeping supervision
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Front office operations
  • Computer skills
  • Hotel operations
  • Microsoft office proficiency
  • Conflict resolution
  • MS office
  • Financial reporting
  • Food and beverage knowledge

Additional Information

References:


Kupferquelle Resort

Lodge Manager

Chantal De Wit

Email: bookings@kupferquelle.com

Tell: 0813201794


Mokuti Etosha Lodge

Front Office Manager

Mr Vendelinus Anyaala

Cell: 08127752237


Kempinski Hotels & Residence Doha

Mr Savio de Gouveia

Tel: +9744053333

Email: savio.degouveia@kempinski.com


Habitas Namibia

General Manager

Leah Brousse

Cell: 0816376646


Habitas Namibia

Mathew Amunyela

Lodge Manager

Cell: 0816792421


Ondili lodges and Activities

Lodge Manager

Jorina Ludwig

Cell: 0812784127



Timeline

Lodge Manager

Ondili Lodges and Activities Pty Ltd
06.2024 - 08.2025

Assistant Manager

Ondili Lodges and Activities
03.2023 - 06.2024

Reservation Agent

Habitas Namibia
04.2022 - 02.2023

Front Desk Agent

Habitas, Namibia
04.2021 - 03.2022

Front Desk Manager

Habitas Namibia
10.2019 - 09.2020

Reservationist & Receptionist

Kuperquelle Resort
10.2013 - 06.2019

Hotel Front Office Supervisor

Kempinski Mokuti Lodge T/a Olthaver and List
07.2009 - 04.2013

Receptionist

Onguma Safari Camps
02.2007 - 03.2009

Advance Diploma - Travel And Tourism

Triumphant College

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Salome Johannes