Client Management & Communication
Ruben Mkrtchyan
BBA Student
Yerevan
Summary
Motivated BBA student with a strong interest in the iGaming industry, and the Service Management within the software development industry. Brings excellent client management and communication skills, with the ability to multitask, work collaboratively in team environments, and remain composed under pressure. Quick to learn new service management protocols and eager to contribute to efficient incident resolution while developing deeper expertise in IT service management.
Overview
2
2
years of professional experience
1
1
Certification
3
3
Languages
Work History
Real Estate Agent
Express Reality
Yerevan, Yerevan
10.2024 - 01.2025
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
- Maintained connections with clients to encourage repeat business and referrals.
- Presented purchase offers to sellers for consideration.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
Digital Marketing Intern
Publicis
Yerevan
06.2023 - 08.2023
- Tracked social media trends and adapted to attract target follower demographic.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Assisted in creating visually compelling graphics for social media platforms, increasing engagement among followers.
- Boosted lead generation with the creation of engaging email marketing campaigns.
- Designed and presented social media campaign ideas.
- Identified thought leaders and influencers to promote and engage in brand activities.
Education
BBA - Business Administration
French University of Armenia
Yerevan 04.2001 -
Skills
Good knowledge of MS Office
Good knowledge of Trello
Good knowledge of Canva
Multitasking
Negotiation
Communication
Social media marketing
Presenting
Client needs assessment
Excellent teamwork
Analytical thinking
Ability to work in stressful situations
Certification
Global Digital Marketing in Three Months
Interests
Learning & Adapting to New Systems
Technology & Project Management
Sport, Movies, Reading
Personal Interests:
- Professional Wrestling – Involved in professional wrestling since the age of 6, developing strong discipline, perseverance, and mental toughness. This experience enhances my ability to perform under pressure, stay goal-focused, and collaborate effectively in dynamic environments.
- Movies – Passionate about films, especially those exploring leadership, innovation, and real-world challenges. This interest strengthens my analytical thinking and storytelling skills, which help in client communication and engagement.
- Reading Business Literature – Avid reader of business literature, focusing on management, leadership, and IT service management. This supports my continuous professional growth and keeps me informed about industry trends and best practices.
Timeline
Real Estate Agent
Express Reality
10.2024 - 01.2025
Global Digital Marketing in Three Months
07-2023
Digital Marketing Intern
Publicis
06.2023 - 08.2023
BBA - Business Administration
French University of Armenia
04.2001 -
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