Rosshaen Lee-ann Burns
Swakopmund, Erongo
Summary
Dynamic and results-driven professional with extensive experience in customer service and sales at Tusk T-shirts Namibia. Proven ability to manage inventory and enhance client satisfaction through effective communication and mentoring. Highly organized and computer literate, consistently achieving operational excellence while fostering teamwork and independence.
Overview
9
9
years of professional experience
Work History
Shop Manager
Tusk T-shirts Namibia-Sybille 0816687254
02.2025 - 07.2025
- Assisted in daily shop operations and customer service tasks.
- Issue quotations,invoices,cash receipts (OMNI SYSTEM)
- Maintained cleanliness and organization of the shop environment.
- Provided support in inventory management and restocking items.
- Sales
- Stock control
- Adhoc administration tasks & filing of documentation
Sales Assistant
Tusk T-shirts Namibia
02.2019 - 05.2020
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Managed inventory levels, ensuring timely restocking and organization of merchandise displays.
- Processed transactions accurately using point-of-sale (Omni system), maintaining cash register integrity.
- Collaborated with team members to create visually appealing store layouts that drive sales.
- Issue quotations,invoices
Nail Technician & Hair Styling Assistant
Salon Leanda-Chantelle Mcnab 0816338880
01.2018 - 01.2019
- Provided quality nail care services, ensuring client satisfaction through attention to detail.
- Maintained cleanliness and sanitation of tools and workstations adhering to health regulations.
- Assisted clients in selecting nail designs and colors, enhancing their overall experience.
- Educated clients on proper nail care techniques, fostering long-term relationships and repeat business.
- Assisted hair dressers to color,treat and style clients hair
Sales Lady
Planet Nails
01.2017 - 12.2017
- Provided customer service, addressing inquiries and resolving issues effectively.
- Assisted in inventory management, ensuring accurate stock levels and timely restocking.
- Developed product knowledge to recommend solutions that met customer needs.
- Processed transactions efficiently using point-of-sale systems, enhancing checkout speed.
Nail Technician & Hair Styling Assistant
Gracies Beauty Parlour-Annoline Busch 0812224027
03.2016 - 07.2017
- Provided high-quality nail care services, ensuring client satisfaction through attention to detail.
- Executed manicure and pedicure treatments efficiently, consistently meeting client expectations.
- Customer care services
- Sales:hair products
- Assist hair dressers to color,treat and style clients hair
Education
Swakopmund Secondary School 2013 Grade 10
Swakopmund, Erongo, NamibiaShadonai School of Beauty-Nail Technology Course
Swakopmund, Erongo, NamibiaSkills
- Customer service
- Employee management
- Computer literate
- Invoicing
- Ability to explain and mentor
- Accurate and thorough with all tasks
- Very responsive
- Work very well in a team and can work independently aswell
Timeline
Shop Manager
Tusk T-shirts Namibia-Sybille 0816687254
02.2025 - 07.2025
Sales Assistant
Tusk T-shirts Namibia
02.2019 - 05.2020
Nail Technician & Hair Styling Assistant
Salon Leanda-Chantelle Mcnab 0816338880
01.2018 - 01.2019
Sales Lady
Planet Nails
01.2017 - 12.2017
Nail Technician & Hair Styling Assistant
Gracies Beauty Parlour-Annoline Busch 0812224027
03.2016 - 07.2017
Swakopmund Secondary School 2013 Grade 10
Shadonai School of Beauty-Nail Technology Course
Baking, Socialising with friends
When i am not working i like to bake sweet treats for family and friends, and love to socialise with them.
Baking, Socialising with friends
If i am not working i like to bake,and socialise with family and friends.
Singing,Baking
When i am not working i like to sing,and bake.