Industrious Dev Operations Engineer offering 13-year background setting up CI and CD pipelines and scripting deployment activities. Well-rounded and conscientious professional committed to proactively managing change and quickly deploying critical applications. Expertise in configuration management and Agile, Scrum and Waterfall methodologies.
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Responsibilities:
• Responsible for leading, developing, mentoring and auditing the quality control for the Technical Support Team.
• Another site project: infrastructure design and deployment for internal DW. The infrastructure was built in AWS Cloud, based on EC2 instances with Ubuntu 16 (later updated up to 18 version) over different regions for redundancy.
Responsibilities:
• Consulting customers on phone and email with API and market data related issues.
• System monitoring and maintenance. Support Level 2. • Reconfiguring/maintaining system environment for Java based applications for better performance.
• Investigating system failures (log analysis, debug with OS tools over ssh ).
• Developing system scripts on bash/perl/python. • Suggested to use and deployed Zabbix monitoring system as a replacement for several self-written monitoring system.
• Integrated Jira Service Desk for better communication with clients.
• Monitoring ISP's network, consulting Support Department, Level 3 support.
• Network issues troubleshooting (routing issues OSPF/BGP), preparing (pre-configuration) network equipment to be installed, planning and maintaining planned maintenances.
• Equipment vendors: Cisco, Juniper, Eltex, Extreme Networks, Huawei.
• Suggested to use and deployed NOC Project as inventory service, Radius for centralized authorization and Zabbix as a replacement for Nagios and Cacti.
• Planning and implementing network projects up to customer's requirements:
- Network planning
- Network equipment configuration
- Network equipment installation on customer's site
• Reproducing reported bugs, escalating issues to QA and Dev departments.
• Created QA/test servers: a couple of virtual machines (QEMU/KVM, VirtualBox) with Ubuntu 12 for site applications (JUnit, LDAP and etc) and AlTell Router OS to emulate routers.
• Consulting customers on phone and email: configuration, bugs and etc.
• Monitoring ISP's network, consulting Support Department, Level 3 support.
• Network issues troubleshooting (routing issues OSPF/BGP), preparing (pre-configuration) network equipment to be installed, planning and maintaining planned maintenances.
• Equipment vendors: Cisco, Juniper, DLink, MikroTik, EdgeCore, Huawei, Extreme Networks
• Consulting ISP's customer on phone and email, resolving issues on customer's site.