Narek Aleksanyan
Metsamor
Overview
12
12
years of professional experience
Work History
Bank Branch Manager
Converse Bank CJSC
Armavir
01.2016 - 01.2024
- Successfully directed branch operations for a well-known retail business, leading a team of 13 employees and achieving annual revenue targets
- Responsible for driving profitable business efforts, enhancing customer relationships, and ensuring compliance with banking regulations
- Implemented new sales strategies resulting in a 10% increase in monthly revenue
- Streamlined operational processes, reducing customer wait time by 15%
Deputy of Bank Branch Manager
VTB Bank (Armenia) CJSC
01.2014 - 01.2016
- Armavir
- Assisted the branch manager in day-to-day operations, including customer service, staff management, and compliance
- Collaborated with the sales team to achieve branch goals
- Established efficient processes and procedures to ensure smooth and efficient daily operations
- Analyzed branch data and identified areas for improvement, resulting in a increase in customer satisfaction
- Assumed branch manager responsibilities in their absence and successfully managed branch operations
Customer Service Representative
VTB Bank (Armenia) CJSC
Armavir
01.2012 - 01.2014
- Provided exceptional customer service, processed transactions, and promoted bank products and services
- Handled customer inquiries and resolved issues promptly
- Consistently achieved high customer satisfaction scores through effective problem-solving and communication skills
- Cross-sold bank products and services resulting in a 15% increase in customer adoption.
Education
BA in Economics -
Yerevan State University
01-2011
Bank Manager Qualification Exams
01-2022
Military Service
01-2011
Timeline
Bank Branch Manager
Converse Bank CJSC
01.2016 - 01.2024
Deputy of Bank Branch Manager
VTB Bank (Armenia) CJSC
01.2014 - 01.2016
Customer Service Representative
VTB Bank (Armenia) CJSC
01.2012 - 01.2014
BA in Economics -
Yerevan State University
Bank Manager Qualification Exams
Military Service