MARIANNA AMIRKHANYAN

• Proficiently handled project changes, assessing their impact, and adapting project plans and strategies accordingly, maintaining project alignment with evolving needs
• Cultivated and maintained positive client relationships, addressing client concerns and ensuring their satisfaction throughout the project lifecycle
• Established strong communication channels with stakeholders, ensuring transparency and keeping them informed about project progress, challenges, and solutions
• Mentored and developed project team members, fostering their professional growth and contributing to a more skilled and motivated workforce.

• Acted as a Level 3 live escalation AS and served as the primary knowledge resource for the front-line Customer Support Organization across all product areas, beta releases, and newly introduced features
• Delivered exceptional service for premium cases originating from mega-enterprise tenants and strategic accounts
• Demonstrated expertise in escalation management and efficiently utilized support tools and resources including Salesforce Support Console, Stack Overflow, a universal search tool, and Slack to handle customer cases effectively and track individual performance.

zLight - Smart Bedroom Hub
Faint light to help you sleep and wake up stress-free, with wireless charger and air quality system.

• Maintained records of all documents related to each project including specifications, change orders, invoices.
• Developed and updated project plans to document objectives, technologies, schedules, and funding.

LinguaStorm is a cutting-edge, profession-oriented online language school, which aims at enhancing the professional skills of its students via the methods of teaching English for Specific Purposes and providing both group communicative classes and tailor-made individual courses.

• Participated in design reviews to ensure usability standards are being met throughout the product development cycle.
• Led project planning sessions to map out timelines for feature releases.