Mariam Vardanyan

• Clearing and accounting formalities
• Monitoring of ATM balances and execution of statements.
• Sending and monitoring payment files.
• Monitoring of raw processing errors
• Accounting formulation of appealed bank card transactions

• Solving and investigating problematic transactions of cardholders
• Local appeals
• Compilation of customer complaint claims, preparation of financial mediator's letters.
• Making reports on fraud transactions
• Processing of received files from ARCA
• Investigating transactions rejected by the Apigate system
• Detailed view of transactions in the Smart Vista program
• Activation of new cards, SMS services of reissued and replaced cards, credit lines.

• Solving various problems related to cards by cardholders.
• Blocking/unblocking of cards, viewing transactions details in the SmartVista program,
• Processing of card files received from ARCA.
• Processing of various types of applications received from branches/reissuance of cards, closure of cards, put card transaction limits, SMS, USSD, 3D Secure e-mail to cards. Activation of mail services