Lusine Mnatsakanyan

• Manage all day-to-day activities (administrative and functional) conducted at the Visa Application Centre which involves
• Document scrutiny & verification for visa processing
• Maintaining & recording all application data in a timely and accurate manner
• Ensuring all administration & logistics of passport delivery to consulate / applicant / logistics company etc
• Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness
• Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
• Ensure personal & professional development for self and team by conducting trainings on regular basis (product & process)
• Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application
• Provide assistance to staff when needed and handle applicant/customer escalations
• Ensure delivery of Value-Added Services options and achievement of the VAS targets for the VAC

Participating in the Travel International Exhibitions.

Being engaged in the various events relevant to the tourism industry.

My communication and interpersonal skills effectively interact with travelers from diverse backgrounds and address their needs and concerns.

Strong organizational and multitasking abilities to manage multiple tour components simultaneously, and ensure everything runs smoothly.

Exceptional problem-solving and decision-making skills to handle unforeseen circumstances and emergencies with composure and efficiency.

Based on strong customer service skills to provide exceptional support and assistance to travelers, ensuring their satisfaction, and a memorable experience.

Flexibility and adaptability to adjust plans and itineraries based on weather conditions, traveler preferences, or unforeseen circumstances.

• Oversee the planning and booking of travel arrangements for employees and clients, including flights, accommodations, transportation, and other travel-related services.
• Manage and lead a team of travel consultants and planners, providing guidance, training, and support as needed.
• Negotiate contracts and agreements with travel vendors and service providers to secure the best rates and services.
• Monitor travel expenses, and ensure compliance with travel policies, identifying cost-saving opportunities.
• Address and resolve any travel-related issues or emergencies promptly and efficiently.
• Maintain accurate records of travel bookings, transactions, and reports for analysis and reporting purposes.
• Stay updated on industry trends, travel advisories, and best practices to continuously improve travel services.
• Ensure compliance with legal and regulatory requirements related to travel.
• Provide exceptional customer service to internal and external stakeholders, addressing their travel needs and concerns effectively.
• Conduct regular reviews and assessments of travel services to ensure quality and satisfaction.

• Defining and implementing front desk objectives and procedures.
• Hiring and training staff and managing the shift schedules.
• Tending to guests' complaints and questions, and providing exceptional customer service.
• Ensuring that the front desk and reception area are kept clean and organized.
• Maintaining front desk office supplies and equipment.
• Managing budgets, records, and contracts.
• Supervising staff and all front desk activities, including bookings, appointments, phone calls, and emails.
• Conducting performance reviews with the front desk staff.
• Generating reports and feedback for presentation to the general manager.
• Performing administrative duties, such as filing and updating records, among others, as needed.

• Supervise front desk staff and ensure that they provide excellent customer service
• Respond to guests' inquiries and requests in a timely and professional manner
• Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
• Manage reservations and room availability
• Ensure accuracy of billing and payment processes
• Monitor and review guest feedback
• Resolve customer complaints
• Train and coach front desk staff
• Monitor staff performance and provide feedback