Lusine Kishmiryan
Yerevan
Summary
Dynamic professional with a proven track record at TELCELL, excelling in customer satisfaction and collaboration. Skilled in digital marketing and content creation, I leverage creative problem-solving to enhance user experiences. My attention to detail and ability to generate SEO-friendly content have consistently driven engagement and brand awareness.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
TELCELL
04.2023 - Current
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Participated in team meetings to discuss strategies for improving customer experience.
Copywriter
AP MARKETING AGENCY
07.2023 - 06.2024
- Composed effective copy for websites, blogs, email campaigns, social media posts, and print materials.
- Researched industry trends and topics to develop content ideas.
- Generated SEO-friendly content that increases organic website traffic.
- Proofread copy for grammar, punctuation and spelling errors.
- Developed creative concepts for promotional campaigns based on client objectives and target audience.
- Collaborated with designers and other creatives to generate original content that resonates with customers.
Branch Manager, Product Maker
DAVINCI ART SHOP
02.2021 - 03.2023
- Translating books into Armenian.
- Created reports summarizing operational performance metrics for senior management review.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Participated in community events to promote brand awareness.
- Collaborated with graphic designers to create visually appealing layouts.
- Reviewed copyedited texts to ensure accuracy and consistency of style.
TUTOR
Freelance
03.2019 - 03.2020
- Teaching English and Armenian.
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Developed lesson plans tailored to the needs of each student.
Education
Bachelor of Science - Linguistics
Russian-Armenian University
06-2022
Skills
- Social media management
- Digital marketing
- Content creation
- Creative problem solving
- Time management
- Market research and analysis
- Attention to detail
- Video editing
Languages
Armenian
First Language
Russian
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Arabic
Elementary (A2)
A2
Persian
Elementary (A2)
A2
Accomplishments
- Head of information department at university.
- Interpreter in HIGH FEST International Performing Arts Festival.
Timeline
Copywriter
AP MARKETING AGENCY
07.2023 - 06.2024
Customer Support Specialist
TELCELL
04.2023 - Current
Branch Manager, Product Maker
DAVINCI ART SHOP
02.2021 - 03.2023
TUTOR
Freelance
03.2019 - 03.2020
Bachelor of Science - Linguistics
Russian-Armenian University
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