Hasmik Petrosyan
Yerevan
Summary
A dedicated professional with a strong foundation in customer service, education, and translation, I am excited to transition into the role of Program Manager. Leveraging my diverse skillset and experience, I will bring a proactive approach to project coordination and management. With a proven ability to handle multiple responsibilities simultaneously and excel in fast-paced environments, I am well-equipped to oversee educational products from conception to execution. My fluency in both Armenian and English, coupled with exceptional communication and interpersonal abilities, enables me to effectively engage with stakeholders and foster collaboration. Committed to personal and professional growth, I am eager to apply my diverse skillset and proactive approach to contribute to the success of ACA’s programs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Online English as a Second Language (ESL) Teacher
Freelance
12.2021 - Current
- Designed and developed lesson plans tailored to individual student needs, learning styles, and language proficiency levels.
- Conducted English language lessons via online platforms, utilizing effective teaching methodologies and techniques to optimize student learning outcomes.
- Provided personalized feedback and guidance to students, addressing areas for improvement and reinforcing language skills in speaking, listening, reading, and writing.
Translator (English, Russian, Armenian)
Viva-MTS (MTS Armenia CJSC)
04.2016 - Current
- Translated company-wide policies, procedures, working instructions, equipment manuals, legal, and financial documentation to ensure clear and accurate communication across departments and stakeholders.
- Collaborated with subject matter experts to accurately convey technical information and maintain consistency in terminology and style across translated materials.
- Conducted thorough proofreading and editing of materials translated by peers to ensure linguistic accuracy, coherence, and adherence to organizational standards.
- Provided interpretation services during video calls, conferences, and press conferences, facilitating effective communication between parties with different language backgrounds.
- Managed translation projects from initiation to completion, coordinating timelines, resources, and deliverables to meet project objectives and deadlines.
- Prioritized tasks and allocated resources effectively to ensure timely delivery of translated materials while maintaining high quality and accuracy.
- Sought opportunities for professional growth, attending conferences and training sessions to expand knowledge and expertise.
Corporate Customer Service Specialist
Viva-MTS (MTS Armenia CJSC)
06.2005 - 04.2016
- Acted as the primary point of contact for resolving escalated customer issues and ensuring prompt resolution to maintain client satisfaction.
- Collaborated with cross-functional teams to address customer concerns and implement solutions to enhance overall service quality.
- Stepped into managerial role during manager's absence, demonstrating leadership capabilities and ensuring seamless operation of the customer service center.
- Provided mentorship and guidance to peers, conducting training sessions to share expertise and enhance team performance.
- Led contract negotiations with corporate clients, leveraging comprehensive understanding of telecom services and client needs to propose tailored solutions.
- Developed persuasive proposals outlining the best options to meet client requirements, driving upselling and cross-selling opportunities to maximize revenue.
- Actively participated in professional development activities to stay abreast of industry trends, emerging technologies, and best practices in customer service and program management.
English Teacher
XL Language Center
06.2004 - 05.2005
Education
Graduate Certificate in Translation -
American University of Armenia
Yerevan05.2016
Master of Arts - Teaching
Yerevan State Linguistic University After V. Bruso
Yerevan05.2004
Skills
- Time management
- Customer/service oriented
- Detail-oriented
- Teamwork
- Ability to work under pressure
- Multitasking
Certification
CELTA Certificate in TESL, Cambridge - July, 2023
A globally recognized qualification for teaching English to speakers of other languages, demonstrating proficiency in language instruction and pedagogical best practices.
Languages
Armenian
Native language
English
Proficient
C2
Russian
Proficient
C2
Timeline
Online English as a Second Language (ESL) Teacher
Freelance
12.2021 - Current
Translator (English, Russian, Armenian)
Viva-MTS (MTS Armenia CJSC)
04.2016 - Current
Corporate Customer Service Specialist
Viva-MTS (MTS Armenia CJSC)
06.2005 - 04.2016
English Teacher
XL Language Center
06.2004 - 05.2005
Graduate Certificate in Translation -
American University of Armenia
Master of Arts - Teaching
Yerevan State Linguistic University After V. Bruso
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