Ejmin Khodagholian
Yerevan
Summary
Dynamic professional with a proven track record at FlexTide Cardo, excelling in customer support and CRM. Adept at implementing feedback mechanisms and enhancing service delivery, while demonstrating strong problem-solving abilities and attention to detail. Proficient in Microsoft Office and committed to maintaining high customer satisfaction.
Overview
10
10
years of professional experience
Work History
CRM AND CUSTOMER SUPPORT (Remote)
FLEXTIDE CARDO
Yerevan
01.2024 - 01.2025
- Assigned leads to appropriate departments in collaboration with sales and marketing teams.
- Handled customer complaints and inquiries through email and phone communications.
- Monitored customer health scores to identify and mitigate potential churn risks.
- Implemented feedback mechanisms to gather insights for enhancing service delivery.
DATA ENTRY SPECIALIST
H&H LLC.
01.2023 - 01.2024
- In charge of registering customer data and renewing the old information. This involves seeking information from up to 400 customers through various government-approved websites and registering them via Tebra.
- Compiled and organized data for reports and presentations.
- Inputted data into computer system to ensure accuracy and completeness of records.
- Maintained client confidence by keeping information confidential.
- Validated customer information, such as addresses and contact numbers.
PHOTOGRAPHER
Armenian College & Philanthropic Academy
01.2020 - 01.2023
- In charge of capturing photos of events and daily activities of the students for archives and social media pages. Helped in editing and compiling of Year Books.
COMPUTER LAB ASSISTANT MANAGER
Armenian College & Philanthropic Academy
01.2015 - 01.2020
- This includes the maintenance, purchasing and replacing of equipment for the Computer Labs. I was to ensure the computers were up to date and operable at all times. Helped in reducing costs through repairing and exchanging equipment.
Education
Bsc. - Multimedia, Animation & Graphics
NSHM Knowledge Campus (MAKAUT UNIVERSITY)
01.2023
ISC CRTIFICATE -
Armenian College & Philanthropic Academy
01.2019
ICSE CERTIFICATE -
Armenian College & Philanthropic Academy
01.2017
Skills
- Marketing
- Microsoft Office
- Visual design
- Communication
- Content writing
- Problem solving
- Customer support
- Feedback implementation
- Data entry
- Effective communication
- Attention to detail
- CRM software proficiency
- Sales proficiency
- Documentation and reporting
- Problem-solving abilities
Extracurricular Activities
Participated in various fund raising campaigns. Participated in Easter Rally (Media Division)
Hobbies and Interests
- Creativity
- Reading
- Movies and Tv Series
- Gaming
Languages
English
First Language
Armenian
Advanced (C1)
C1
Persian
Advanced (C1)
C1
Timeline
CRM AND CUSTOMER SUPPORT (Remote)
FLEXTIDE CARDO
01.2024 - 01.2025
DATA ENTRY SPECIALIST
H&H LLC.
01.2023 - 01.2024
PHOTOGRAPHER
Armenian College & Philanthropic Academy
01.2020 - 01.2023
COMPUTER LAB ASSISTANT MANAGER
Armenian College & Philanthropic Academy
01.2015 - 01.2020
Bsc. - Multimedia, Animation & Graphics
NSHM Knowledge Campus (MAKAUT UNIVERSITY)
ISC CRTIFICATE -
Armenian College & Philanthropic Academy
ICSE CERTIFICATE -
Armenian College & Philanthropic Academy
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