Hrayr Hovhannisyan

• Delivered reliable support for all server-class systems.
• Worked with internal support teams, outsourced managed service providers, and suppliers for comprehensive end-user setup and support.
• Responded quickly to logged requests and incidents, achieving service KPIs.
• Sought and implemented IT improvements to minimize service disruptions.
• Analyses log files, systems, and network traffic to identify improvement opportunities.
• Improved and maintained existing IT processes and system documentation to create easy-to-use reference guides.
• Implemented desk moves and changes to end-user technology such as monitors, laptops, and other peripheral devices.
• Installed and maintained IT equipment and software to meet workflow requirements.
• Managed system cybersecurity, implementing firewall, anti-virus software, and VPN for fewer cyber attacks.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Monitored new releases and models for optimized system performance.
• Utilized troubleshooting and fault-finding abilities to identify outages.
• Updated hardware and software requirements to navigate system-wide changes, preventing backlogs and inefficiencies.
• Managed migration from Skype for Business to MS Teams for the company with 1500+.

• Resolved technical issues related to website functionality, server errors, and user access permissions.
• Updated and published content across websites, including blog posts, news updates, and promotional materials.
• Conducted regular backups and disaster recovery procedures to minimize downtime and data loss.

• Investigated reports of system errors to try to reproduce problems and trace faults.

• Scheduled upgrades and regular maintenance to manage wear and tear of machinery and equipment.

• Boosted hardware to maximize capacity and functionality and avoid service disruptions.

• Maintaining the website.

• Creating backups.

• Applying certificates.

• Cpanel administration.

• Exchange management.

• Kept detailed records of new installations and related licenses.

• Monitoring the company Infrastructure status, investigating and resolving upcoming problems and alerts, working with company users and customers on their Projects and usual requests.

• Upgraded hardware promptly to minimize service disruptions.

• Maintained and repaired peripheral equipment connected to laptops and desktops.

• Supported maintenance, installation, and upgrade of various operating systems including Windows, MacOS, and Linux.

• Monitored local network to streamline power and functionality.

• Ordered new computers and equipment to maintain active supply for the department.

• Working with local companies on setting up hardware and software infrastructure, maintaining and supporting. End user service desk support.