Azadeh AbedinNejhad

• Managed daily work of a 4-star hotel with 30 rooms and made sure guests were happy with the service.
• Supervised over 30 staff members in front office, housekeeping, restaurant, sales, and maintenance teams.
• Created and applied new training plans and work procedures for staff.
• Reduced costs by buying smarter and managing hotel resources better.
• Built good working relationships with travel agencies to increase hotel bookings.
• Prepared the hotel's budget and financial reports every month.

• Founded and managed a café with full responsibility over operations, budgeting, staffing, and marketing.
• Designed the menu and customer experience concept to match target audience preferences.
• Recruited, trained, and supervised a team of baristas and service staff.
• Handled supply chain, vendor relationships, and inventory control.

• Delivered undergraduate-level courses in Hospitality and Tourism Management.
• Designed and taught core modules including:
- Front Office Operations
- Food and Beverage Management
- Housekeeping Operations
- Cost Control in Hospitality
- Introduction to the Tourism Industry
- Tourism Marketing
• Taught courses both in-person and online (during the COVID-19 pandemic) using digital platforms.
• Evaluated student performance and guided practical assignments and group projects.
• Collaborated with university departments to align course content with industry needs.
• Contributed to curriculum development and educational quality improvement.

• Developed and executed strategic marketing and sales plans for the Parsian Hotels Group.
• Conducted market research to identify trends, target audiences, and business opportunities.
• Researched and identified up-to-date products, systems, and global best practices to implement in hotel operations.
• Designed and implemented a 5-year corporate development plan.
• Led promotional campaigns and coordinated hotel participation in tourism fairs.

• Supervised front office operations, including reception, reservation.
• Managed and trained front desk staff to ensure smooth check-in/out procedures.
• Handled guest relations and resolved complaints to maintain high satisfaction levels.
• Coordinated with travel agencies, embassies, and corporate clients for bookings.
• Developed internal policies to boost direct sales and streamline operations.

• Supervised all housekeeping operations and staff to maintain hotel cleanliness and hygiene standards.
• Ensured compliance with hotel policies and safety regulations.
• Managed housekeeping inventory, linen control, and vendor coordination.
• Prepared and managed the department's annual budget.
• Trained staff in cleaning techniques, guest room preparation, and customer service.

• Handled guest check-ins and check-outs, ensuring smooth and professional service.
• Local information and reservation support.
• Managed phone calls, bookings, and guest inquiries.
• Operated POS system and handled payments and billing.
• Maintained a high level of customer service and guest satisfaction.

• Handled guest check-ins and check-outs, ensuring smooth and professional service.

• Local information and reservation support.

• Managed phone calls, bookings, and guest inquiries.

• Operated POS system and handled payments and billing.

• Maintained a high level of customer service and guest satisfaction.

• Welcomed guests and managed front desk operations, including reservations and check-ins.
• Handled billing, payments, and daily financial reporting.
• Responded to guest needs and complaints.
• Collaborated with housekeeping and maintenance teams to ensure room readiness.
• Maintained professional and courteous service at all times.