Summary
Work History
Tools
Articles
Timeline
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Ani Harutyunyan

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Summary

Results-driven Quality Engineer with a proven track record in the software industry, specializing in end-to-end testing using Java-based automation to enhance overall test coverage. Proficient in various QA methodologies, testing types and techniques, including functional, non-functional, manual, and automated testing.

Key Achievements and Impact:

End-to-End Testing Excellence: Demonstrated expertise, playing a pivotal role in improving main flows and features through robust test scenarios, resulting in increased reliability and efficiency.

API Testing and Debugging Proficiency: Adept at inspecting and validating API requests, contributing significantly to the identification and resolution of potential issues, positively impacting the overall onboarding experience.

Issue Management and Workflow Optimization: Excelled in creating and managing issues, developing dashboards for bug tracking, tasks, and improvements. This systematic approach enhanced registration and onboarding processes.

Comprehensive Test Case Development: Proficient in developing and executing comprehensive test cases, directly contributing to seamless user experience flows and improved product reliability.

Collaborative and Mentoring Approach:

Proudly mentor junior team members and actively participate in knowledge-sharing sessions, fostering a culture of continuous learning, positively impacting the entire software development lifecycle.

Work History

Senior QA Engineer 1

Picsart
2023 - Current
  • Formulated and executed comprehensive test strategies aligning with project objectives and quality standards.
  • Led the planning and coordination of testing activities, ensuring efficient resource utilization and project timelines.
  • Provided leadership and mentorship to QA team members, fostering a collaborative and high-performance work environment.
  • Executed complex testing scenarios, including performance, load, and stress testing, to ensure system scalability and stability.
  • Conducted thorough risk assessments and implemented strategies to mitigate potential quality issues throughout the development life cycle.
  • Spearheaded continuous improvement initiatives, introducing best practices and optimizing testing processes.

QA Engineer 2

Picsart
2021 - 2023
  • Developed and implemented quality assurance procedures and processes to ensure product conformity with established standards and specifications.
  • Performed root cause analysis investigations for non-conformities and defects, implementing corrective and preventive actions.
  • Identifid opportunities for process improvements and collaborated with cross-functional teams to enhance product quality and efficiency.
  • Maintained comprehensive documentation related to quality control processes, inspections, and corrective actions.

QA Engineer 1

Picsart
2019 - 2021
  • Assisted in the development of comprehensive test plans, outlining testing scope and strategies.
  • Conducted thorough testing of software applications to identify and report defects, ensuring product quality.
  • Reviewed and analyzed software requirements to ensure testability and comprehensive test coverage.
  • Actively participated in process improvement initiatives to enhance overall QA efficiency and effectiveness.

Junior QA Engineer

Picsart
2017 - 2019
  • Performed regression testing to validate bug fixes and enhancements in software releases.
  • Documented and tracked software defects using issue tracking tools, collaborating with development teams for timely resolution.
  • Conducted thorough testing of software applications to identify and report defects, ensuring product quality.
  • Maintained detailed test documentation, including test cases, test scripts, and test results.

Localization QA

Picsart
2016 - 2017
  • Conduct linguistic and functional testing to ensure the accuracy and quality of localized content.
  • Collaborate with translation teams, country managers to resolve language-related issues and discrepancies.
  • Develop and execute test cases for localized content.
  • Identify and report bugs, defects, and localization issues, providing detailed information for developers.
  • Assess and ensure cultural appropriateness of content to meet regional and target audience expectations.
  • Provide cultural insights and feedback to improve the overall user experience.
  • Conduct regression testing to ensure that new updates and features do not negatively impact localized content.

Technical Support Specialist

Picsart
2015 - 2016
  • Respond to customer inquiries and provide technical assistance via, email and other chat platforms.
  • Diagnose and troubleshoot technical issues related to software, hardware, and network systems.
  • Guide customers through step-by-step solutions and provide accurate information.
  • Analyze and identify the root cause of technical problems.
  • Collaborate with other team members to resolve complex issues.
  • Escalate unresolved issues to higher-level support or development teams as needed.

Customer Service Specialist

Zvartnots International Airport
2014 - 2015
  • Provide excellent customer service to airport passengers, addressing inquiries and providing assistance.
  • Assist travelers with check-in processes, boarding procedures, and wayfinding within the airport.
  • Handle and resolve customer issues, including lost luggage, flight delays, and other travel-related concerns.
  • Collaborate with airline staff and other airport personnel to ensure seamless passenger experiences.
  • Provide information about flight schedules, gate changes, and other relevant updates.

Call Center Consultant

Orange Armenia CJSC
2011 - 2013
  • Troubleshoot and resolve technical issues with mobile devices, network connectivity, and applications.
  • Process service orders, including activations, deactivations, and SIM card replacements.
  • Maintain a high level of product and service knowledge to effectively assist customers.
  • Collaborate with other departments to resolve complex issues and provide comprehensive solutions.
  • Document and track customer interactions and issue resolutions in the CRM system.

Tools

  • Braze
  • Bugsnag
  • Charles
  • Figma
  • Jira
  • Jenkins
  • Java
  • Postman
  • TestRail
  • Provided builds for user testing with App Center

Articles

Mastering Test Management: https://medium.com/@annieharutyunyan8/745a7d5694a7

Timeline

Senior QA Engineer 1

Picsart
2023 - Current

QA Engineer 2

Picsart
2021 - 2023

QA Engineer 1

Picsart
2019 - 2021

Junior QA Engineer

Picsart
2017 - 2019

Localization QA

Picsart
2016 - 2017

Technical Support Specialist

Picsart
2015 - 2016

Customer Service Specialist

Zvartnots International Airport
2014 - 2015

Call Center Consultant

Orange Armenia CJSC
2011 - 2013

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Ani Harutyunyan